I'm having that same issue.. I only got one response and they just said it shipped weeks ago and my mailing address must be wrong. I've replied 3 times since and haven't heard back. I agree. No point in ordering from here!
I had problems till i complained every day with e-mails to them and finally they blamed me for it not getting to my house so i sent them a very lovely email back and they finally sent it out 2 days fed ex which showed up recently. never again will i order from this site.