In some instances, will-call tickets through fan clubs may not show up at the venue until the day of the show. If this is the case, the venue won't know anything about your tickets until the day of the show (or whenever they receive/print the tickets).
Thanks guys this is great! I went to the venue the day after I purchased them but they said they would be shipped. I guess the guy had no idea what he was talking about. I will check again today.
To my knowledge, ALL VIP experiences are "will-call only." If you purchased the VIP experiencing, you should not have had the option to have those tickets shipped.
Additionally, all Church Choir presales that take place on EricChurch.com (which the show you are attending did) are 100% will-call only with no shipping options.
Please double-check your email confirmation as it will have any necessary information regarding the tickets.
Have fun at the show!
i did VIP show in NY and the tix were will call.....are you sure yours are not being held at will call?