im sorry but this is crap...this fan club isnt very organized with sending it's members their items..i paided money for this so i EXPECT my items i pay for
i just called that number they tell you to email someone else
i can call this number and ask them about my fan package as well?
I looked everywhere on this site for a number for like 30min haha but I found a number in the little privacy link at the bottom. It actually is their customer service and are very helpful. Here is the number
Hope this helps!