I've been having trouble as well. I downloaded winzip....how do you open the file with it???
I used winzip - opened the file with that instead of saving it and worked like a charm. THANK YOU SO MUCH! haha
Interesting! Wish they had mentioned that.. I've wasted two of mine. Hopefully I can download one of those and try again. Thanks for the info.
Had same issue. After sending email to firstname.lastname@example.org yesterday & got a reply today. They reset my downloads with the following instructions: Before you download, please make sure you extract/decompress the file. Decompression software programs include WinZip (winzip.com), WinRar (rarlab.com) and ZipGenius (zipgenius.com). You can find these programs online, for free. You must also download the file to your computer, before transferring it to another device.
Once the file has been successfully unzipped/opened, you can then open the iTunes application and drag the files into your iTunes library
Hope that helps.