This has got to be ahuge poorly run company, I have never seen so many unhappy customers. Surely they must be working to improve their customer service?
MCNhannah I have e-mailed several times and was never returned an e-mail until today but i was blamed for it not arriving to my house. so what is the point? Happy someones finally saying something but why did it take this long is my question?
fully agree, i'm getting pretty ticked, just have to remember its not Eric, its some company that distributes his merchandise, not blaming him at all
I don't blame eric at all here i don't think he is trying to suck money from us it's the company that is running his merch that is the one dropping the ball and not doing there jobs. I am just going to keep e-mailing them everyday till i get my money back or i get my stuff. they wont respond and that's what is pissing me off. how hard is it to say you messed up we never sent your stuff let me make it up to you by offering a refund or sending it next day fed ex. NOT THAT HARD! they need to get there acts together this is only making eric look bad that he has this awful company working for him.
I have emailed and they don't even bother to respond. What was the point of the preorder for all of us? We should have just went to the store...
I haven't gotten mine either...2-9 days they said...it's been over 9 now....
I'm in the same boat. I got an email last week telling me it shipped on the 5th, and I should wait 5 business days before I let them know that I didn't get my CD. This is bull. I seriously just want my money back, or some kind of compensation. I spent 61 dollars on two cd's and a shirt. I could have spent 20 at Walmart and have it all already. I am beginning to think all of these fanclubs are just a damn scam. Just another way for artists to suck money out of their fans
I was thinking the same thing, another day, no album, want my money back, would just go to store an buy if I knew this would happen
I am so angry and upset with this whole thing yet another day has gone by and still nothing in my mailbox and my digital download is a pile of crap all out of order... I just want my money back and i'll go buy it.. They wont even respond to my e-mails.. don't know what else to do. VERY PISSED OFF!!
...hope you all went out and got a copy of "Caught" anyway.. it is awesome! Love ECB!!!!