Purchasing tickets and requesting Meet & Greets through EricChurch.com are two of the many perks of being a Church Choir FC Member. Please check the FAQ below if you are unsure of how the process works.
When are pre-sale tickets available?
We try to secure pre-sale tickets for as many Eric Church shows as possible but not every show will have a pre-sale. Eric Church memberships will not be refunded if a certain show is not available. Pre-sale tickets will typically be available through EricChurch.com prior to the public on-sale date. Pre-sales will be announced both on Eric's news page, tour page, and emails will be sent out to local areas announcing upcoming sales. Sign up for a free profile HERE to be notified when sales for your area will be available.
My pre-sale tickets have not arrived. When will they arrive?
All Eric Church pre-sale tickets are to be picked up at the Will Call window at the box office window the day of the show, unless otherwise noted on EricChurch.com. The tickets will be held under the billing name entered when you placed your order. Please bring a photo ID to the will call window when you pick up your tickets.
Where are my seats located?
In an effort to reduce possible scalping, specific seat assignments will not be able to be made available until you pick up your tickets at Will Call on the day of the show.
Are the pre-sale tickets that are left at Will Call distributed on a first come, first serve basis?
No. Seats will be assigned prior to the Will Call window of the box office opening, so there’s no need to get there before everyone else. The Box Office typically opens about an hour before the show. To find out what time the box office will open at a specific venue, please contact the venue. Seats are assigned in advance based on the order of purchases through EricChurch.com
How are pre-sale tickets assigned?
We are given a block of holds specifically for the Church Choir and no one else. Seats are assigned in the order we receive them, not on a first come, first serve basis at Will Call. By being a Church Choir member, you have access to some of the best seats in the house.
How many pre-sale tickets can I purchase with my membership?
Each fan club member is able to purchase four (4) tickets per show, per fan club membership, per credit card.
Can I purchase tickets for someone else?
When purchasing presale tickets, the name on the credit card used to purchase the tickets will be the name that appears on the ticket order. The person who's name appears on the ticket order MUST pick up the tickets at will call. ORIGINAL TICKET PURCHASER MUST ATTEND THE EVENT. In the event that that original ticket purchaser cannot attend the event, you may contact the ticketing outlet in which the tickets where purchased. Name changes, refunds, etc. are NEVER guaranteed so please make sure you are able to attend the show before purchasing tickets.
I just placed an order for pre-sale tickets. Why don’t I see a charge on my credit card yet?
Tickets are held for you as soon as you place your order and receive your order number. It can sometimes take up to 72 hours after placing your order for the charge to appear on your credit card statement.
Do I HAVE to have a credit card to order pre-sale tickets?
Yes. We accept Visa, MasterCard, American Express, and Discover.
Can I order pre-sale tickets over the phone?
No. For security reasons, we cannot accept orders over the phone. Pre-sale tickets may only be purchased through EricChurch.com.
Why are there pre-sale ticket opportunities for some shows but not others?
We strive to offer pre-sale ticketing for every Eric Church show but may not be able to due to conflicts out of our control. If pre-sale ticketing is not offered at the show of your choice, we ask that you please enjoy the rest of the Church Choir benefits such as meet and greet opportunities, online store discounts, etc. No membership refunds will be issued.
I bought pre-sale tickets to a show and now I am unable to attend. Can I get a refund or transfer the tickets to my friend?
All tickets purchased through EricChurch.com are non-refundable and requests for refunds will not be granted. Tickets are NON TRANSFERABLE. ORIGINAL TICKET PURCHASER MUST ATTEND THE EVENT. ALL VIP AND FAN CLUB SALES ARE WILL CALL ONLY. Please make sure you are able to attend the show before purchasing tickets.
When will I know pre-sale tickets for my city are going on sale?
We do the best we can to post pre-sale dates as early as possible but sometimes are not able to post them until a day or two before the pre-sale begins. We also send out emails regularly with information regarding any upcoming/ongoing ticket pre-sales. However, as usual, the best place to find out when a Church Choir ticket pre-sale is going to happen is by checking EricChurch.com.
How do I request meet & greets?
You can request a meet and greet by clicking on "TOUR" at the top of the home page and then clicking "Request Meet & Greet" to the right of the show you are planning on attending. If the "Request Meet & Greet" option is not there for your show, there may not be one scheduled for that event.
How do I find out whether or not I was selected for a meet & greet?
We will generally send out emails stating whether your request for a meet & greet was either accepted or denied several days before the show. You can also hover over your name on the top right of the home page when logged in, and click "Meet & Greets" to see the status of your requests.
Am I guaranteed a meet & greet?
No. As a Church Choir Member, you have the ability to request as many meet & greets as you'd like; however, the winners are picked at random from members who have made a request for a given show. Also, a member can win only one meet & greet per year.
If I win a meet and greet, can I bring a guest?
No. The meet and greet pass will only grant the winner (yourself), access into the meet and greet. No additional names are allowed to be added to the meet and greet list once the winners have been chosen and the meet and greet has been closed.
If I win a meet and greet but cannot attend, can I give my pass to someone else to use?
No. The meet and greet passes are non-transferable, meaning that the person who's name is on the meet and greet pass, will be the only one allowed to use the pass to access the meet and greet.
Can I request a meet and greet for someone other than myself?
Yes. You may request a meet and greet for someone else, however you must make sure that their first and last name is displayed in the user profile section of the fan club account that the request is being made from. You may find this by moving your cursor over the username in the top right hand corner of the home page when logged in and then click on edit profile. Click on user profile, and fill in the appropriate information. Please remember that the first and last name displayed in this section of the profile, will be the name entered into the pool for a meet and greet and if chosen, this will be the name printed on the meet and greet pass.
Have a question that was not answered here? Please send an email to support@musiccitynetworks.com. Please include the question and the email address you use for your Church Choir membership. Customer support is open Monday – Friday 9am CST – 5pm CST.
