To sign up for The Church Choir community, click "Register" – https://ericchurch.com/register You can choose from the following membership levels:
To renew your membership go to the same place you registered originally, ericchurch.com/register
Go here: ericchurch.com/me, login with your credentials, click "manage membership" for auto-renewal, or "user settings" for email or password changes.
It might be that you are unsubcribed to our emails. To subscribe, log in at ericchurch.com/me, press "Notification Settings," and make sure all options are highlighted in blue. Also, check your junk and spam folder. You may need to add our email address to your contacts.
You can reset your password here. You'll receive an email with a link that will allow you to select a new password.
All of Eric's charitable giving is given directly through the charity Chief Cares. To learn more about what charities we support and to get the donation request link go here: ericchurch.com/chiefcares
Sorry, but due to the volume of requests and the nature of Eric’s schedule, we cannot accommodate those requests.
NO! That is not the real Eric. He doesn't use social media to communicate with fans and communicates only via verified artist pages. Please make sure to report it ASAP. We take down these fake accounts weekly, but unfortunately, they continue to pop up.
You must be a paid member of the Church Choir. Once a member, you will receive pre-sale information as it becomes available. Visit ericchurch.com/register for details. Purchasing tickets and requesting meet & greets through Ericchurch.com are two of the many perks of being a Church Choir member.
If you are buying Eric Church tickets with the sole intent to resell for profit, we are going to cancel your tickets. If your tickets are cancelled and you think you have been mistakenly identified as a scalper but are in fact a real fan, send your appeal to firstname.lastname@example.org and we will gladly review your specific circumstance.
Additionally, scalpers will be kicked out of the Church Choir without notice and with no refunds of membership dues.
We warn fans to stay away from the secondary market because there is a good chance that by the time the show plays, the tickets will be invalid. We have no ability to mediate transactions with scalper – fans buy from scalpers at their own risk.
Yes, there is typically a limit on tickets you can purchase. Typically, the maximum number of tickets is listed at the point of sale, please check the venue’s primary ticketing outlet for details.
We do not give refunds on Church Choir memberships. Being a member gives you ACCESS to tickets and increases your chances of getting great seats.
Pre-sales will be announced both on Eric's tour page and through Church Choir emails.
If pre-sale ticketing is not offered at the show of your choice (a festival for instance), it’s because there are factors beyond our control that don’t allow for it. Members of the Church Choir can still take advantage of benefits such as meet and greet opportunities at shows, online store discounts, etc. No membership refunds will be issued.
Check with your ticketing platform for information. Unlike the Holdin' My Own Tour, we do not have access to your promo code.
Each venue has different ticketing policies. Check with your venue box office for more detailed information.
Choir Loft seats are available at venues that allow for them. They are behind the stage like a choir loft at church with full viewing access. The stage is typically situated at the end of the arena, meaning you would be closer to the stage than the majority of the arena. These are said to be some of the best seats in the house!
We cannot process refunds and do not promote secondary ticketing sites. However, many Church Choir members post their unneeded tickets on the fan feed for face value. This is a great way to ensure your tickets will be purchased by true fans, not scalpers. If you're not a member, you can become one at ericchurch.com/register
Meet and greets are only done through a lottery system. In order to enter, you need to have a standard/premium Church Choir account before you can enter. The meet and greet is free, but it is a random drawing. If you are chosen to win meet and greets you will be notified the week of the show. You can enter to win meet and greets here: http://ericchurch.com/events
Yes! You will have 2 passes at will call under you name, along with directions on where to go. You can pick these up as soon as the venue doors open. You must have your ID to pick up your passes.
No. As a Church Choir Member, you have the ability to request as many meet & greets as you'd like; however, the winners are picked at random from members who have made a request for a given show. Also, a member can win only one meet & greet per year.
No. The meet and greet passes are non-transferable, they cannot be given to another person or be used to another show.
No. Meet and greets are linked to your name as it appears in our online system.
Refunds or Exchanges of your unwashed, unworn and unused items must be done within 30 Days of purchase.
Exchanges are limited to size.
Please send your items to:
1411 Elm Hill Pike Suite 205
Nashville, TN 37210
Free shipping supplies are available at your local United States Post Office.
Inside your package, please include written instructions for the size you wish to exchange for, or your request for refund. This ensures that your return or exchange is processed correctly, and the new package sent back to you quickly.
Exchanges will be mailed to you using the same USPS service as your initial order. A new confirmation email with tracking information will be issued upon shipment back to you.
If you've requested a refund, it will be initiated once your return package has arrived at our warehouse. Please allow for 5–10 business days to see your refund applied.
Here are the reasons why your card might be denied:
The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.
The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.
Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email email@example.com with a description of your problem and we'll look into your specific case.
We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.
Email us at firstname.lastname@example.org. You need to have your Order Number and we’ll check on the status.
Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format.
The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.
Our website is secured with an SSL certificate to encrypt your private information like credit card number and address. Look for the lock icon in your browser to verify that the security certificate is valid.
You can email email@example.com. On average we will respond to you in 2-4 business days. At times when there is a heavy volume of emails and during busy times like pre-sales, response time could be longer. Also, visit the fan feed and ask your question there. We have many knowledgeable Church Choir members who can offer advice or help.